Why your telecalling team should move from Excel to a CRM
Spreadsheets work until leads start slipping. Here are the signs it’s time for a calling CRM.
Read article →Predictive vs progressive vs preview dialing: which mode fits your team?
Auto-dialers save agents from typing numbers, but not every mode suits every team. Here’s how the three common modes differ.
Preview dialing
The agent sees the lead’s details first and clicks to call. It’s slower, but ideal for high-value or complex conversations.
Progressive dialing
The dialer calls the next lead as soon as an agent becomes free. One line per agent, no abandoned calls.
Predictive dialing
The dialer calls several numbers per available agent, predicting how many will answer, and passes only live calls through. Best for large lists and outbound floors focused on talk time.
How to choose
- Small list, high-value leads → preview
- Steady list, compliance-sensitive → progressive
- Big list, many agents → predictive